Redemption Q and A

If you are trying to redeem your vehicle, you will have to get in contact with your finance company and make arrangements with them. We do not dictate whether you get your vehicle back or how long it stays on our lot. If you are ONLY trying to retrieve your personal property, you do not need to contact your finance company.

Valid state/government-issued identification.

Cash only.

Once your appointment has been confirmed, the address will be sent to you via text message along with full instructions.

We recommend using Google Maps for accurate directions.

On average, it takes 10 minutes to complete an appointment.

You must make an appointment to retrieve your personal property. You can do so by accepting the terms and conditions below. ***WALK-INS WILL NOT BE SEEN***

Pursuant to OK, KS, and TX state law, we are legally obligated to complete an accurate inventory of such personal effects or property and securely store such property for up to 30 days.

Please understand that there is a hard cost for us to inventory and store your personal property while it is in our possession. Depending on your finance company, you may or may not have to pay fees. You will be advised in writing when your appointment is confirmed.

Yes, of course. To release the personal property to anyone not listed on the automobile registration, you must first call your finance company and have them send us a 3rd-party release with the name of the person picking up the property. Please note that some finance companies will not issue a 3rd party release. If they will not, then our hands are tied on the issue, and only the registered owner will be allowed to pick up the property.

While that would save us a lot of time and money, unfortunately, it is not possible. Aside from the liability of allowing people on our lot, we are required by the state to make an inventory of the belongings and store them so they are not in the auto.

Please understand that we have a contractual obligation to your finance company to process your vehicle post-repossession thoroughly. This includes but is not limited to: a vehicle condition report, an inventory of all personal belongings in the vehicle, pictures, an inventory list of personal property, and a video inspection. Furthermore, your vehicle is very likely to be blocked in by other vehicles. We require at least 24 business hours' notice to properly process the vehicle and pull it to make it accessible for redemption.

There can be; every lienholder has different procedures and fees for personal property. Because there is a cost to us, there are fees. These fees are sometimes billed directly to the lienholder, but in other cases, the lienholder wants us to collect them from the property owner.

Depending on your finance company, you may or may not have to pay fees to the recovery agency. We will text you any fees owed when your appointment is confirmed.

We do not control how long a vehicle stays on our lot. Your finance company determines when the vehicle will leave our lot.

If your aftermarket product is attached (wired, bolted, glued, screwed, or attached in any way) to the vehicle, it stays on the vehicle, and it's considered to be part of the vehicle by the bank. If you wish to retrieve these items, you will need to contact your bank ahead of time and ask them to send us an additional release allowing you to specifically remove the item.

We start and stop our appointment times to ensure we have enough time in the day to handle all our paperwork and process each vehicle. We understand this can be a huge inconvenience, but we must ensure this process is completed correctly and in full. Plus, that time might already be booked.

If you are more than 15 minutes late for your appointment, yes, you will be required to reschedule, as we have others in line that we must stay on time for. We will make every attempt to accommodate you.

We use professional, manufacturer-recommended methods and tools to gain access to the vehicle. These are the same methods AAA uses when you call them about losing your keys.

If the property is not redeemed after the 30 days, all documents are shredded, and hard property is destroyed via banking regulations methods.

All personal property (less all food, liquids, gels and aerosols deemed hazardous or unsound are disposed of to protect all stowed property) is stored in a secure area that is locked and monitored with security cameras.

We do not mail personal property. Your property will have to be picked up at our location with a valid ID. You must make an appointment to retrieve your personal property. You can do so by accepting the terms and conditions below. ***WALK-INS WILL NOT BE SEEN***

No, we do not offer that service. All redemptions must be completed by appointment at our yard with proper ID. ***WALK-INS WILL NOT BE SEEN***

Please reach out to your finance company for a copy of your signed documents. The documents are theirs, so they are the only ones who can supply you with a copy of the documents. We just get them signed.

No, it does not. We know this is an inconvenience, and we are empathetic to it, but we, like you and your employer, are governed by labor laws, and we are human and need our downtime just like you do. We try very hard to help everyone we can as fast as we can.
i.e., if you submit a request on Monday at 5:30 PM, the request will be considered received on Tuesday at 9 AM when our office opens. If you submit an appointment request on Friday at 4 PM, it will not be considered received until Monday at 9 AM, when our office opens.

Monday through Thursday, 8 AM to 4 PM, and Friday, 8 AM to 12 PM (noon).

We have to work through a process required by law and by our clients before releasing an auto, and this takes time. We already have a pre-booked day scheduled, and to properly take care of those already scheduled, we can't have interruptions. You would not like it if we interrupted your scheduled time, so we ask that you allow us to extend the same courtesy to others.

We will immediately terminate the appointment. We understand and empathize that your auto was repossessed, which was a rough ordeal. We also understand that sometimes things don't go as they should, and we are here to help as best we can. But that does not mean issues cannot be handled respectfully and without being threatening. We did not repo your car; the finance company did. We are only the company that executes the decision that THEY made. We expect all debtors and patrons who come with them to act professionally and responsibly.

Last 6 digits of your VIN
Make, model, and year of the auto
Full name
Cell phone number
Email address
A suggested date and time you would like an appointment

You will receive a text back with either a confirmation for your requested time and date, or if that is not available, an alternate time and date of the next appointment that we have available.

You will receive a text with full instructions, the address, and the fees owed by 7 PM the night before your appointment.

We have to verify that the time and date you requested is available, we have permission from the finance company to release the auto, verify that we have the correct and full paperwork from the finance company, handle the logistics of the auto and the personal property, and make sure it has completed all the processes required by your client and the state laws. We will do everything we can to accommodate your suggested date and time, but there are many factors involved, so we can't always guarantee it.

No, sorry, to keep things organized, all appointment requests must go through our website.